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Image Generation Issues

Image generation typically takes 10-30 seconds depending on the AI provider. If it’s taking longer:
  • Check your internet connection
  • Try refreshing the page and generating again
  • High-resolution images take longer than standard resolution
Try these improvements:
  • Add more detail to your brand description
  • Upload reference images (logo, product photos)
  • Be more specific about colors, style, and mood in your prompts
  • Use the edit feature to refine results
If generation fails:
  • Try generating again - temporary issues can occur
  • Reduce the number of variations requested
  • Simplify your prompt
  • Check if you have remaining credits
Aspect ratio is set before generation:
  • Square (1:1) for Instagram feed
  • Portrait (4:5) for Facebook/Instagram feed
  • Story (9:16) for Stories and Reels
Generate new images with the correct aspect ratio rather than cropping.
AI-generated text in images can be imperfect. For best results:
  • Keep text minimal (brand name only)
  • Use the edit feature to fix text issues
  • Add text overlays in your design tool after exporting

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Upload Issues

Check these requirements:
  • Image formats: PNG, JPG, JPEG, WebP, GIF
  • Max file size: 10MB per file
  • Max files: 10 attachments per session
Try compressing large images before uploading.
  • Wait a few seconds for processing
  • Refresh the page
  • Try a different image format
  • Ensure the file isn’t corrupted
In the attachments panel:
  • Remove incorrect attachments
  • Re-upload the correct images
  • Verify the role (logo, product, reference) is set correctly

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Brand Enrichment Issues

If URL analysis fails:
  • Verify the URL is correct and publicly accessible
  • Some websites block automated access
  • Try using the manual description option instead
  • Ensure the website isn’t behind a login or paywall
AI analysis may not be perfect. You can:
  • Edit the generated brand description
  • Add manual context about your brand
  • Upload a logo to ensure correct branding
Complex websites may take longer. If it times out:
  • Try again - temporary network issues happen
  • Use a direct product page URL instead of homepage
  • Use manual description as an alternative

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Account & Authentication Issues

  • Check your email and password are correct
  • Try the “Forgot Password” option
  • Clear browser cookies and try again
  • Try a different browser
For security, sessions expire after inactivity. Simply log in again to continue. Your saved profiles and generations are preserved.
  • Ensure pop-ups are allowed for the site
  • Try logging in with email/password instead
  • Clear browser cache and cookies
  • Disable browser extensions that might block OAuth

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Campaign Launch Issues

  • Ensure you’re logging into the correct Facebook account
  • Verify you have admin access to an Ad Account
  • Check that your Ad Account is not restricted
  • Try clearing cookies and reconnecting
Common causes:
  • Payment method declined or missing
  • Ad Account spending limit reached
  • Ad content violates platform policies
  • Facebook Page restricted from advertising
Check Meta Ads Manager for specific error messages.
After launch, ads go through platform review:
  • Meta review typically takes up to 24 hours
  • Check Ads Manager for approval status
  • Review any policy warnings
  • Ensure budget is sufficient and billing is active
  • Disconnect your Meta account from settings
  • Reconnect and select the correct ad account
  • Verify you have the right permissions on the desired account

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Browser & Performance Issues

  • Refresh the page
  • Clear browser cache
  • Try a different browser (Chrome, Firefox, Safari recommended)
  • Disable browser extensions
  • Check your internet connection
  • Ensure JavaScript is enabled
  • Update your browser to the latest version
  • Try incognito/private mode
  • Disable ad blockers for the site
  • Check your internet connection
  • Refresh the page
  • Try a different browser
  • Clear browser cache

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Still Need Help?

If you can’t resolve your issue:

Contact Support

Email our support team

FAQ

Check frequently asked questions
When contacting support, please include:
  • Description of the issue
  • Steps to reproduce the problem
  • Browser and device you’re using
  • Screenshots if applicable